Improving Patient Access with New AI Technology at Reception

From today we are excited to introduce our new Voice AI Assistant to make it easier to contact us over the phone. This system is designed to improve you access to care by:

·         Reduced waiting time: Your call will be answered immediately.

·         Same great care: The AI follows the same steps as our receptionists to get you what you need.

·         Quick and easy help: Whether it is requesting an appointment or getting advice, your request will be submitted faster and directly to our duty doctor. You will be able to submit your symptoms in as much detail as you need without having to share personal information with our regular reception team.

This innovation is just one way we are working to provide a higher standard of care to every patient.

If at any point you would prefer to speak with a member of our team, please let the AI know and your call will be transferred to our human reception team.

Published on 26 August 2026